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Retail Banks Resists Social Media. Really???
flickr photo credit to -sou- Yesterday, Ovum published a press release stating “Retail banks continue to resist social media”. Their recent report, The Impact of Social CRM on Retail Banking, revealed...
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Is Bank of America Live In Social Media?
This is a follow up to my post Retail Banks Resist Social Media. Really??? I am taking a closer look at the big US retail banks and starting at the top with Bank of America. There is not a hint of...
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Wells Fargo Sets the Social Media Bar
When Ovum reported “Retail banks continue to resist social media”, they clearly were not talking about Wells Fargo. Instead, Wells Fargo is setting the social media bar for retail banks. This is a...
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An Interview with Ed Terpening of Wells Fargo
Ed Terpening is the Vice President of Social Media Strategy at Wells Fargo. He joined the bank in 2006. In this interview Ed shares his thoughts on Social Media and offers insights into how Wells...
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